Who we are

BookedSolid is a revenue growth system that eliminates admin work for service businesses. We capture leads, automate bookings, and manage reviews so our clients can focus on delivering their services.

Our contact detail is contact@gobookedsolid.com

What information we collect

Information about your business

When you become a client, we collect essential business information including your business name, address, and contact details. We also gather information about your service offerings and pricing, business hours and availability, and banking details for payment processing. Additionally, we collect staff information such as names, roles, and schedules to properly manage your booking systems.

Customer data we process on your behalf

To deliver leads, bookings, and reviews for your business, we process various types of customer information. This includes lead contact information such as names, phone numbers, and email addresses. We also handle booking details including service type, date, time, and any special requirements. Customer communications such as enquiries, messages, and feedback are processed through our systems, along with review data including ratings, written reviews, and response history. Payment information is processed through secure payment gateways when customers book and pay for your services.

Technical information

We automatically collect certain technical information to ensure our services function properly. This includes website usage data such as pages visited, time spent, and referral sources. We also collect device information including browser type, operating system, and IP address. Cookies and tracking pixels are used for website functionality, and we maintain system logs for troubleshooting and security purposes.

How we use your information

For our clients

We use your business information to set up and manage your lead capture systems, ensuring every potential customer enquiry reaches you. We process and distribute leads to your business and manage your online booking calendar so customers can book appointments seamlessly. Our systems automate follow-up communications to keep customers engaged and generate and send review requests after services are completed. We create performance reports and dashboards to show you exactly how much business you're getting, process payments for our services, and provide ongoing customer support.

For your customers

We use customer information to process booking requests and confirmations, making the booking experience smooth and professional. We send appointment reminders and updates to reduce no-shows and improve customer satisfaction. Our systems collect and display reviews to build your online reputation and handle customer enquiries through automated responses and live support. Payment processing for your services is handled through secure third-party processors to ensure customer financial information is protected.

For business operations

We analyse how our services are used to improve functionality and develop new features that benefit our clients. Usage patterns are studied to optimise performance and ensure systems run efficiently. We maintain robust security measures to prevent fraud and protect all data in our systems. Information is also used to comply with legal obligations and communicate important updates about our services to clients.

How we share information

With your customers

We display your business information to potential customers through various channels to generate leads and bookings. We facilitate communications between you and your customers to ensure smooth service delivery. Reviews are published on your behalf with proper customer consent to build your online reputation and attract new business.

With service providers

We work with carefully selected third-party providers to deliver our comprehensive services. These include automation and workflow management systems that handle the technical backbone of our operations, review management platforms that help build your online reputation, and online booking systems that make it easy for customers to schedule appointments. We also use customer communication tools to ensure prompt responses to enquiries, secure payment processors to handle transactions safely, cloud hosting providers for reliable system performance, and analytics services to monitor and improve our service quality. All service providers are bound by strict confidentiality agreements and are required to maintain the same high standards of data protection that we do.

Legal requirements

We may disclose information when required by law, court order, or government investigation. We will also share information if necessary to protect our rights, the safety of our clients, or the public interest, but only to the extent legally required.

Business transfers

If BookedSolid is sold, merged with another company, or undergoes any significant business restructuring, your information may be transferred as part of that transaction. In such cases, we will ensure the receiving party maintains the same privacy protections outlined in this policy.

Data security

We implement comprehensive industry-standard security measures to protect your information. All data transmission and storage is encrypted using advanced security protocols. We maintain secure access controls and authentication systems to ensure only authorised personnel can access information. Regular security audits and continuous monitoring help us identify and address potential vulnerabilities before they become issues. Our staff receive ongoing training on data protection best practices, and we maintain detailed incident response procedures to quickly address any security concerns. Secure backup and recovery systems ensure your data remains safe and accessible even in the event of technical failures.

Your rights

Australian Privacy Principles

Under Australian privacy law, you have comprehensive rights regarding your personal information. You have the right to know what personal information we hold about you and how it's being used. You can access your personal information and request corrections if any details are inaccurate or incomplete. You may request deletion of your information, subject to legal requirements and business obligations. You can also restrict how we use your information, receive your data in a portable format for transfer to other services, and object to certain uses of your information.

How to exercise your rights

To exercise any of these rights, simply contact us. You can request access to your information, update or correct your details, delete your account and associated data, opt out of marketing communications, or lodge a complaint about our privacy practices. We're committed to responding to all requests promptly and thoroughly.

Data retention

We retain information only for as long as necessary to provide our services to you, comply with legal obligations, resolve disputes, and enforce our agreements. Client data is retained for the duration of your service agreement plus seven years for business record-keeping requirements. Customer data is retained according to your business requirements and relevant legal obligations. Technical data is typically retained for two years unless required for ongoing service delivery or legal compliance.

International data transfers

Some of our service providers may be located outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws. This includes using providers that meet international security standards and implementing contractual protections that maintain the same level of privacy protection you would expect within Australia.

Cookies and tracking

Our website uses cookies to enhance your experience and improve our services. Cookies help us remember your preferences and login status, analyse website traffic and performance, provide personalised content and advertising, and enable social media features. You can control cookies through your browser settings, though this may affect some website functionality. We're transparent about what cookies we use and why, and we regularly review our cookie practices to ensure they remain necessary and beneficial.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our services, technology, or legal requirements. When we make significant changes, we'll notify you by email or through our service dashboard to ensure you're always informed about how we handle your information. The current version will always be available on our website, and we encourage you to review it periodically.

Marketing communications

We may send you information about service updates and new features that could benefit your business, industry insights and best practices to help you grow, and special offers and promotions that provide additional value. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails, updating your preferences in your account dashboard, or contacting us directly. We respect your communication preferences and will only send relevant, valuable information.

Contact us

For any questions about this privacy policy or how we handle your information, please don't hesitate to reach out. You can email us. We're here to help and ensure you feel confident about how your information is protected.

This privacy policy is governed by Australian privacy law.